Privacy Policy

Information We Collect

We collect only the data needed to run Maharajtalk and provide astrology, AI chat, wallet, account, and support services.

• Account and contact data: name, email, mobile number, OTP/login status, language preference, profile details, and support identifiers.
• Astrology inputs: gender, date of birth, time of birth, birth place, location coordinates/time zone selected for kundali, matching, horoscope, numerology, or related reports.
• AI chat/session data: questions, answers, conversation history, session memory, prompts, feedback, safety signals, and support messages.
• Payment and wallet data: amount, currency, transaction ID, Razorpay/order/payment status, invoice/support references, wallet balance, subscription status, and refund/chargeback records.
• Device and technical data: IP address, browser/app version, device identifiers where applicable, logs, crash data, cookies/local storage, fraud-prevention and security metadata.

Why We Use Data

We use personal data for specific service, security, legal, and support purposes that users reasonably expect from the platform.

• To create kundali, horoscope, numerology, matching, chat, report, wallet, and subscription experiences.
• To personalize AI responses, maintain conversation continuity, remember eligible session context, and improve service reliability.
• To process payments, wallet recharges, refunds, invoices, billing complaints, fraud checks, and transaction support.
• To send service messages, account alerts, support replies, policy notices, and security communications.
• To prevent abuse, spam, fraud, harmful AI prompts, unauthorized access, and policy violations.

Consent, DPDP, and Lawful Processing

Under India's Digital Personal Data Protection framework, consent notices should be clear, purpose-specific, and easy to understand. Where consent is required, we use data only for the stated purpose and allow eligible users to withdraw consent or request deletion, subject to legal, tax, payment, security, fraud-prevention, and dispute-resolution requirements.

Legal Compliance and Grievance Contact

This policy is intended to support compliance with applicable Indian technology and privacy laws, including the Information Technology Act, 2000, the SPDI Rules, 2011, Intermediary Guidelines where applicable, and the Digital Personal Data Protection Act, 2023 as applicable. For privacy grievances, data-rights requests, or child-safety concerns, contact [email protected]. For general support or billing, contact RVcore Technologies at [email protected].

Profile Access and Correction

Users may view, update, or correct eligible account information from their profile or by contacting support. Some verified transaction, tax, fraud-prevention, safety, or audit records may not be editable after creation, but we may add correction notes where appropriate.

Children and Minor Data

Maharajtalk is not designed for unsupervised use by children. If a parent or lawful guardian submits birth details or questions about a minor, they confirm they have authority to provide that data. We do not knowingly target children with behavioral advertising, and we do not knowingly process children's data in a way that is detrimental to their well-being.

AI Chat, Safety, and Session Memory

AI chat outputs are generated for astrology, spiritual reflection, and informational guidance. Conversation context is stored as vector embeddings in Qdrant (a vector database) to maintain conversation continuity. You can request memory deletion via Settings or [email protected]. We may process relevant context with AI infrastructure providers to generate, secure, monitor, or operate the requested service. We may review abuse signals or reports to reduce harmful, deceptive, sexual, exploitative, or child-safety-violating content.

Data Sharing and Processors

We do not sell personal data. We may share limited data with trusted processors and partners only where needed to operate the service.

• Hosting, database, CDN, analytics, crash reporting, security, customer support, and communication providers.
• AI response generation: We share limited conversation context with AI providers including Anthropic (Claude), Google (Gemini), DeepSeek, and OpenAI to generate responses.
• Payment partners such as Razorpay for payment processing, refunds, fraud checks, chargebacks, and settlement records.
• Government, law-enforcement, courts, regulators, or legal advisors where legally required or necessary to protect rights, safety, and security.

Payments and Financial Data

Card, UPI, net-banking, and payment instrument credentials are handled by the payment gateway or payment method provider. Maharajtalk stores payment status and transaction metadata needed for wallet balance, subscription access, invoices, refunds, disputes, tax, accounting, and fraud-prevention records.

Cookies, Analytics, and Communications

We may use cookies, local storage, pixels, analytics tools, crash logs, and device identifiers to keep users signed in, remember preferences, measure performance, detect fraud, improve features, and understand usage. We may send transactional messages by email, SMS, WhatsApp, push notification, or in-app notice. Promotional messages will be sent only where permitted, and users may opt out of promotional communications while still receiving essential service, security, billing, and legal messages.

Support Review and Abuse Investigation

When a user raises a complaint, refund request, safety concern, suspected abuse, or technical issue, authorised team members or processors may review relevant account, transaction, chat, call, report, log, or session records on a need-to-know basis to investigate and resolve the issue.

Retention and Deletion

We keep data only as long as needed for the purposes described in this policy. Account and chat data may be deleted or anonymized after an approved deletion request, but some records may be retained for legal, tax, payment, audit, fraud-prevention, security, chargeback, and dispute-resolution purposes.

Your Data Rights and Account Deletion

You may request access, correction, deletion, grievance redressal, or withdrawal of consent for eligible personal data. Use Settings > Delete Account, visit the Delete Account page, or email [email protected] from your registered contact details. We may verify your identity before acting on a request.

Security

We use reasonable technical and organizational safeguards for personal data, including access controls, secure transmission where applicable, monitoring, backups, and operational controls. No digital service is perfectly secure, so users should protect OTPs, passwords, devices, and account access.

Data Breach and Security Incidents

If we become aware of a security incident affecting personal data, we will assess the issue, take reasonable containment steps, and notify affected users, authorities, platforms, or partners where legally required or operationally appropriate.

Business Transfer and International Processing

If Maharajtalk is involved in a merger, acquisition, financing, restructuring, asset sale, or similar business transfer, relevant data may be transferred as part of that transaction subject to this policy. Some processors or infrastructure may operate outside your state or country, and we use such processing only for service operation, security, support, or legal purposes.

Changes and Contact

We may update this policy when our services, laws, store requirements, or payment rules change. For privacy questions, data-rights requests, or grievance requests, contact [email protected]. For billing or refunds, contact RVcore Technologies at [email protected].